Families

As an employer, it’s important to understand how to appropriately pay your nanny (and other household workers) within the parameters set by the law. The Fair Labor Standards Act states that nannies must be paid for every hour they work, and live-out nannies are required overtime pay if they work over 40 […]

Please refer to your Client Services Agreement for additional information regarding our refund or replacement policy for your type of placement.

Refunds: We do not offer refunds on registration or permanent(long-term) placements.
Replacement: Long-term placements
In the unlikely event that a placement doesn’t work out, the first step is to evaluate the situation. Many times, […]

Most families hire a live-in nanny (or other care provider) because they have a challenging work schedule, or simply for their convenience. Certainly, some flexibility is expected when you hire a live-in; however, it is best to have a written schedule with an agreed upon number of hours, even if it changes […]

It depends if he or she is truly off or not. You should ask yourself these questions:

• Is the nanny is expected to be available for emergencies, for example, a child becoming sick or injured while at school, or the school decides to close early due to expected weather?
• Is the […]
  

Guaranteed hours are specific hours that you guarantee that your nanny will be paid for, so she can rely on a consistent paycheck. For example, if you guarantee that your nanny can work 40 hours a week with your family, but sometimes you don’t need her for all of those hours, you […]

• Governess: A Governess has a college degree and years of experience working with children. He or she can provide a fully private education or home school, tutor, attend educational conferences, and coordinate private school attendance. They may also be responsible for purchasing children’s clothes and all aspects of childcare when […]