Please refer to your Client Services Agreement for additional information regarding our refund or replacement policy for your type of placement.

Refunds: We do not offer refunds on registration or permanent(long-term) placements.
Replacement: Long-term placements
In the unlikely event that a placement doesn’t work out, the first step is to evaluate the situation. Many times, it is a communication problem between the care provider and the employer. The first of weeks can be stressful, as both parties learn to adapt to each other’s personalities, learn the routine, and responsibilities. Our placement specialists will provide guidance, and even mediation to resolve the situation. When it isn’t possible to preserve the relationship, we will initiate another full search at no additional cost within the first 90 days of employment. Should the departure occur after 90 days, up to the first year, a portion of the fees paid will be applied to your next search.
Refunds: Temporary Services
All fees are charged once the service has been booked. Cancellations within 48 hours of the service, are non-refundable. Cancellations prior to 48 hours may be refunded except for a $20 service fee, or clients may choose to receive a credit toward a future service with no service fee. Premium Care Membership clients who cancel within 24 hours of the service, are non-refundable. Cancellations prior to 24 hours may be refunded except for a $10 service fee, or clients may choose to receive a credit toward a future service with no serve fee charge.
Replacements: Temporary Services
If a temporary service provider is not acceptable to the client or cannot provide the appropriate service, CTR Nanny will attempt to find a suitable replacement as quickly as possible. If a provider is not available, clients may receive a credit toward future services. Refunds may be provided on a case by case basis.